Frequently Asked Questions
Have a question? We might already have the answer.
Below are some of the most common questions we get at MaisonVerde. If you need more help, feel free to contact us.
1. Where do you ship from?
We work with global suppliers and warehouses to bring you high-quality items at great prices. Most of our products ship from international warehouses directly to your door in the UK.
2. How long does delivery take?
Orders typically arrive within 5–12 business days after dispatch. We’ll email you tracking info as soon as your order is on its way.
3. How do I track my order?
Once your order is shipped, you'll receive a tracking link by email. You can also contact us at support@maisonverde.co.uk for updates.
4. What if I want to return something?
No problem. We accept returns within 14 days of delivery if the item is unused and in original condition. Check out our Returns & Refund Policy for details.
5. My item arrived damaged — what should I do?
We’re so sorry! Please contact us within 48 hours of receiving your order and include clear photos. We'll arrange a replacement or refund.
6. Do you offer customer support?
Absolutely. Reach out to us anytime at support@maisonverde.co.uk. We usually respond within 24hrs.