Returns & Refund Policy

Returns & Refund Policy

We want you to love your order. If something’s not right, we’re here to help.

Returns
We accept returns within 14 days of delivery. To be eligible:

  • The item must be unused and in its original condition

  • Original packaging must be intact

  • A receipt or proof of purchase is required

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
Please contact us within 48 hours of delivery with photos and your order number.
We’ll replace the item or issue a full refund where applicable.

For any questions, email us at: support@maisonverde.co.uk